Refund policy
Returns & Refunds Policy
ChristmasPJs UK
Last Updated: 27 October 2026
Thank you for shopping with ChristmasPJs UK!
We want you and your family to love your Christmas pyjamas. However, we understand that sometimes things don't go quite as planned.
If you're not completely satisfied with your purchase, we're here to help. Please read our Returns & Refunds Policy below for information on returning items, requesting refunds and your rights as a customer.
1. Our 20-Day Returns Policy
We offer a 20-day returns policy, meaning you can request a return within 20 days of receiving your order.
To qualify for a return under our voluntary returns policy, items must:
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Be unworn, unused and unwashed.
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Be in their original condition, with all tags attached.
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Be returned in their original packaging where reasonably possible.
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Include proof of purchase or an order number.
We reserve the right to refuse voluntary returns that do not meet these conditions.
Please note: This policy does not affect your statutory consumer rights, including your rights to cancel eligible online orders or return faulty goods.
2. How to Request a Return
If you would like to return an item, please follow these steps:
Step 1 – Contact Us
Email info@christmaspyjamas.online with:
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Your order number.
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The item(s) you wish to return.
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Your reason for requesting a return.
Step 2 – Receive Return Instructions
Our customer service team will review your request and provide the appropriate return instructions and return address.
Please contact us before sending items back so we can help process your return efficiently.
Step 3 – Package Your Return
Securely package your item(s) to prevent damage during transit.
Step 4 – Send Your Return
Return your parcel to the address provided by our customer service team.
For voluntary change-of-mind returns, customers are responsible for return postage costs, unless otherwise agreed.
We recommend using a tracked postal service and retaining proof of postage.
Where an item is faulty, damaged or incorrect, we will cover reasonable return postage costs where required by law.
3. Your Statutory Right to Cancel
Under UK consumer law, customers purchasing eligible goods online generally have the right to cancel their order within 14 days of receiving their goods, without providing a reason.
After notifying us of your decision to cancel, you normally have a further 14 days to return the items.
To exercise this right, please contact:
You may inspect and try on items as reasonably necessary to establish their nature, characteristics and fit.
However, we may make a deduction from your refund if the goods have been handled beyond what is necessary and their value has been reduced.
Certain goods may be exempt from cancellation rights under UK law, including qualifying personalised items and certain sealed goods that cannot be returned for health or hygiene reasons once unsealed.
Your statutory cancellation rights apply independently of our voluntary 20-day returns policy.
4. Refunds
Once your returned items have been received, we will inspect them and confirm the status of your refund.
If your return is accepted, your refund will be issued to your original payment method.
For returns under our voluntary returns policy, we aim to process refunds within 7 days of receiving and approving your return.
For statutory cancellations, refunds will be processed within the legally required timeframe, generally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
Where required by law, refunds for cancelled orders will also include the original standard delivery charge. Additional costs for premium or express delivery are generally non-refundable.
Please allow additional time for your bank or payment provider to process the refund.
5. Damaged, Faulty or Incorrect Items
We take great care to ensure your Christmas pyjamas arrive in excellent condition.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include:
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Your order number.
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A description of the issue.
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Photographs of the affected item, where available.
We will review the issue and arrange an appropriate resolution, which may include a replacement, repair or refund.
Under the Consumer Rights Act 2015, customers have statutory rights when goods are faulty, not as described or not of satisfactory quality.
These rights are not limited by our 20-day returns policy.
6. Exchanges
If you have ordered the wrong size, please contact us at info@christmaspyjamas.online.
We will do our best to assist with an exchange, subject to stock availability and the condition of the returned item.
Where a direct exchange is unavailable, you may need to return the original item and place a new order.
Any exchange arrangements are subject to your statutory consumer rights.
7. Return Shipping Costs
For voluntary returns where you have changed your mind, return postage costs are the customer's responsibility.
For statutory cancellations, customers are responsible for direct return postage costs where permitted by law and where this has been communicated before purchase.
If your item is faulty, damaged or incorrect, we will cover reasonable return costs where legally required.
We cannot guarantee receipt of parcels sent without tracking, so we recommend retaining proof of postage.
8. Christmas Gifts and Seasonal Purchases
We understand that Christmas pyjamas are often purchased in advance as gifts or for festive family celebrations.
Our standard voluntary returns window is 20 days from delivery, including for Christmas purchases.
We encourage customers to check sizes and product details before ordering.
This does not affect your statutory cancellation rights or your rights concerning faulty goods.
9. Contact Us
If you have any questions about returns, refunds or exchanges, our customer service team will be happy to help.
ChristmasPJs UK
📧 Email: info@christmaspyjamas.online
🌐 Website: christmaspyjamas.online
We aim to respond to customer enquiries as quickly as possible.